For this trip, I decided to book a room there. There was a decent winter discount rate, so I splurged a little and reserved a room on the Atrium Club Level with Park View. When you make plans to stay at a Disney Resort properties, there are now all kinds of things that happen prior to the trip. There's a bit of communications as they encourage you to plan your time. They just switched to a FastPass+ system, which eliminated paper reservations for popular rides. Instead, using your registered ticket card or "Magic Band" and the My Disney experience website, you make your plans and link them together all under your account and with other people traveling with you. So, in one place, I could see all the hotel, dining, and FastPass reservations made. They even send a Disney flash drive to show a video of how to do the advance planning.
It all sounded very nice, and I was looking forward to this trip to see how this all would work. It began with the arrival in Orlando and getting on the "Magical Express" bus (the complimentary airport transfer service offered when you stay at a Disney Resort property). They scanned my ticket voucher at three different locations before I boarded the bus. When I arrived at the hotel, supposedly someone was supposed to meet the bus and process the passengers before even walking into the hotel. However, I did not see any such person and just walked in. I found the on-line check in desk. This apparently threw them off as it took a little time to process my arrival and issue my electronic room key (that would be enabled through the "Magic Band" that I had been issued a week prior. Moreover, when I was done, they had to find someone who would escort me upstairs.
After several minutes, someone came (I think he was the person who was supposed to process me at the bus arrival point) and escorted me upstairs. He was supposed to leave with the Atrium Club Level staff to get my key issued. They were busy with other customers, and I said that I had already been issued a room key and suggested we just go try it. We walked down to the room and I let myself in. I found out later that my actual check-in package was at the Atrium Club Concierge desk, as I went there a few minutes later to get the details on the lounge access hours. So, the whole check-in process wasn't quite as smooth as it should have been.
The room itself was nice, with a perfect view of the Magic Kingdom.